Recently, we’ve had prospects asking if SugarCRM can send text messages. “Ummmm Maybe,” was my response. It’s easy enough to check, I just went to Sugar Exchange and typed in SMS. Sure enough, there are two apps that allow users to text from Sugar.

“And why would you want to do this?” I asked the prospect. They organize poll workers at local elections and if there’s a storm or a change in meeting time, a text would be much more effective than an email, as most of the workers don’t have smart phones with email access. Makes sense.

The third party app is called iZeno SMS and it looks pretty straight forward.

From the Exchange listing… iZeno SMS module for SugarCRM allow users to send SMS to leads,contacts and accounts from detail view and list view manually or get SMS to be sent out to recipients based on the workflow conditions.

That’s what we love about open source, it allows for 3rd party developers to solve problems!