White Papers

Core CRM

17 Rules of the Road for CRM
CRM buying guidelines to help you choose the right CRM system for your business.
From Sage Software.

On-Demand or On-Premise CRM: Five Things to Consider Before Making Your Decision
This white paper examines the five most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact them.
From Sage Software

Delivering a CRM Platform for a Flexible Workforce
Written by the analyst firm IDC, this white paper examines the changing nature of customer relationship management and how Sage SalesLogix v7.2 meets the needs of decision-oriented businesses with mobile workforces.
From IDC

Guidebook: Sage Saleslogix
Highlights the experiences of companies using SalesLogix and prescribes best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
From Nucleus Research

Eight Recommendations for Back-Office VARs to Help Businesses Focus on Their Customers
Discussed the state of small and medium businesses, how the back office powers the front office, and offers recommendations for VARs for success in selling.
From Yankee Group

Sage CRM Solutions 2010 Strategy
Presents Sage's powerful, but pragmatic vision for the future - The Sage CRM Solutions 2010 Strategy. It addresses the functional requirements of key market segments, while leveraging technology innovations that will transform the CRM market.
From Sage Software

Customer Relationship Management: Sales Enablement: User Acceptance Means More Sales
Provides an outline of how sales enablement is a central component of a successful customer relationship management (CRM) strategy and distinguish sales enablement from traditional sales force automation.
From Sage Software

Sage SalesLogix Product Strategy and Vision
This whitepaper provides existing and prospective Sage SalesLogix customers with a look at how the product is positioned in the CRM market today, where the market is moving tomorrow, and a glimpse into the future direction and strategy for the Sage SalesLogix product line.

The Benefits of CRM Internet Architecture
Describes the underlying architecture of Sage CRM and explains how the application of its Internet architecture can become a competitive advantage for your firm.
From Sage Software

ROI Case Study: Sage SalesLogix Mortgage Lenders of America
Learn how Mortgage Lenders of America used Sage SalesLogix CRM to automate the management of sales leads. This lead to an increase in sales productivity, closed deals and revenue.
From Nucleus Research

CRM Integration

Integration for a Customer-Centric View: How to successfully integrate front- and back-office applications in your small- or medium-sized business.
This white paper provides a valuable list of factors for executive management. IT decision makers, and sales professionals to consider when planning a successful integration project.
From Sage Software

Front to Back Office Integration: The Only Way to True 360° Customer Visibility and Seamless Data Consistency
Learn how pre-packaged, integration-ready solutions from SageCRM allow SMBs to seamlessly connect their business processes, applications, and data to manage customer relationships more effectively, reduce costs, and increase profitability.
From Sage Software

CRM Implementation

Implementing Sage SalesLogix in a Microsoft Terminal Server or Citrix Presentation Server Environment
You'll learn the benefits of deploying Sage SalesLogix v7.0 in a Microsoft TerminalServer or Citrix Presentation Server environment. Outlines deployment requirements and recommendations, and provides installation and performance tips.
From Sage Software

Business Intelligence

Benefits of Sage SalesLogix Visual Analyzer In-Memory Analysis over OLAP and Static Reporting Solutions
Technical analysis of SalesLogix approach to holding all data in memory, and performing calculations when requested, not prior. Includes a comparison table of SalesLogix Visual Analyzer with OLAP, ROLAP, and Reporting Technologies.
From Sage Software

SalesLogix CRM Case Study

Avnet: Sales and Channel Management through SalesLogix CRM
Learn how Avnet realized an overall 20% reduction in the time needed to manage customers, customer transactions, purchases, or inquiries.
From AberdeenGroup