Salesforce.com is indisputably the largest name in the CRM world. How do we know they’re the biggest? They are the only CRM solution that has commercials during the super bowl! No, but in all seriousness Salesforce.com has been the established big player in Cloud CRM for a while now – but SugarCRM has been hot on their heels since around 2008.
We are always getting asked what really sets these two apart – besides the obvious, which is price (Salesforce Enterprise is $1,500 per user per year while the comparable SugarCRM pro is only $420 per user per year). In fact, we get asked so much about the differences between these two solutions we are hosting a free LIVE shootout between them at 9:30am on Oct. 30th at the Burlington Hilton Garden Inn, you can get your free tickets here.
In addition to hosting a live event we have also compiled a spreadsheet comparing all editions of both Salesforce.com and SugarCRM by category and subcategory. So you can see how any/all editions of SugarCRM compare to any/all editions of Salesforce.com (download whitepaper here). Here are a few screenshots to give you an idea:
Let’s start by looking at what they have in common – more than you than you might think. Both Salesforce and SugarCRM are pioneers in the CRM movement. They both challenge the Bill Gates Microsoft archetype and ascribe to the clean aesthetic of Steve Jobs’ Apple. Both were created in California. Salesforce is based in San Francisco and SugarCRM comes from Cupertino, California in the Santa Clara Valley – also the home of Apple Inc.
Now for the differences…
Editions and Pricing
Salesforce.com comes in five different editions, ranging in price from $24 per user per year to $3,000 per user per year. While all of the editions are – in their most basic forms – the same product, there are certain features and functions that are enabled or disabled, depending on the edition purchased. Without a doubt, Salesforce.com’s most popular edition is their Enterprise Edition. With a price point of$1,500 per user per year, it is their middle of the line solution. In comparison their second most popular instance the Professional Edition, is priced at $780 per user per year.
SugarCRM has four different editions of their commercial product: Professional, Corporate, Enterprise, and Ultimate. They have a free open-source solution titled Community.
Sugar’s cheapest instance is Sugar Professional, with a price point of $360 per user per year. From there Sugar prices rise slowly – but at their most expensive, Sugar is still only half of the most expensive instance of Salesforce.com. Sugar Corporate costs $540 per user per year while Sugar Enterprise is priced at $720 per user per year and Sugar Ultimate costs $1200 per user per year.
Sugar licensing prices are constant no matter which of the four hosting options you choose. It should be said though that some hosting options, mean additional costs.
To read our full comparison of all functionality of these two CRM systems – please download our free white paper: Salesforce vs SugarCRM.