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October 1, 2010 [ 0 Comments ]

SugarCRM Platform Edition Challenges Salesforce.com

Posted by: Sonja Fridell
Tags: , ,

sugarcrm platform editionSugarCRM is taking on Salesforce.com with a version of its service and software package that can be customized by partners: Sugar Platform Edition.

Platform Edition, lets OEMs, service providers, and independent software vendors tailor the Professional or Enterprise versions of its PHP suite and re-package them as part of their own offerings.

SugarCRM has also announced Sugar Logic, a set of development tools to customize its PHP-based suite.

Larry Augustin, SugarCRM’s chief executive, said in a statement the OEM edition would serve a growing partner base. This version means potentially shorter development time and faster and easier upgrade for those hanging on the suite.

“Sugar Platform Edition allows our growing OEM partner base to bring the power of flexible, intuitive and open software like Sugar to a vastly underserved market,” said Larry Augustin, chief executive officer of SugarCRM. “It is a great win-win scenario: customers receive best-in-class software while our OEM partners build a profitable and repeatable business.”

Unlike Salesforce, which can only be deployed on a proprietary cloud database, partners can run SugarCRM on Sugar’s own hosted platform, on their own services, on the Amazon cloud, or on Microsoft’s Azure cloud. Or – if they’re old school – partners can install Sugar on-site, as it also comes as a boxed product.

Salesforce.com is clearly in SugarCRM’s cross-hairs.

A key difference between customizing Sugar and Salesforce is the openness of the code: Sugar is built using PHP, but Salesforce uses the company’s own, proprietary Apex programming language which runs only on the Salesforce platform.

For more information, read Sugar’s Press Release on Platform Edition.

June 10, 2010 [ 2 Comments ]

SugarCRM 6 Sweeter Deal than Salesforce

Posted by: Sonja Fridell
Tags: , ,

SugarCRM 6PCMag.com released a review of SugarCRM 6 on Tuesday and it looks pretty delish. They gave the new version (due for release on July 1) 4 out of 5, or “very good.”

Some highlights…

“The new version includes a much cleaner home screen that focuses more on current processes and workflow. It utilizes a combination of AJAX and other recent Web development capabilities. The rest of SugarCRM’s package remains as powerful as ever.”

Sugar Includes More Than Others

“It’s important to note that both paid packages include many built-in features that cost extra on other services. One example is forecasting, which lets you track how your individual salespeople have updated their projected results over the course of a given quarter. To get this with Salesforce.com…you have to pony up for the Enterprise version, which costs $125 per user per month—over four times what SugarCRM costs.”

Improved Workflow

“SugarCRM works hard to keep your main view uncluttered. The new task-driven home page focuses on upcoming calls, meetings, and opportunities, while a feed on the right shows current activity within the system. Search results appear in overlays, instead of on separate browser pages. Mouse over each module, and a pop-up will open that goes into more detail.”

Logging Calls Is A Breeze

“If a customer call comes in while you’re working on something else, click Log Call, and an overlay drops down that lets you attach new information to the contact on the phone, without losing the data you were originally working on somewhere else in the app.”

Read full article…

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