SugarCRM 6 Sweeter Deal than Salesforce

PCMag.com released a review of SugarCRM 6 on Tuesday and it looks pretty delish. They gave the new version (due for release on July 1) 4 out of 5, or “very good.”

Some highlights…

“The new version includes a much cleaner home screen that focuses more on current processes and workflow. It utilizes a combination of AJAX and other recent Web development capabilities. The rest of SugarCRM’s package remains as powerful as ever.”

Sugar Includes More Than Others

“It’s important to note that both paid packages include many built-in features that cost extra on other services. One example is forecasting, which lets you track how your individual salespeople have updated their projected results over the course of a given quarter. To get this with Salesforce.com…you have to pony up for the Enterprise version, which costs $125 per user per month—over four times what SugarCRM costs.”

Improved Workflow

“SugarCRM works hard to keep your main view uncluttered. The new task-driven home page focuses on upcoming calls, meetings, and opportunities, while a feed on the right shows current activity within the system. Search results appear in overlays, instead of on separate browser pages. Mouse over each module, and a pop-up will open that goes into more detail.”

Logging Calls Is A Breeze

“If a customer call comes in while you’re working on something else, click Log Call, and an overlay drops down that lets you attach new information to the contact on the phone, without losing the data you were originally working on somewhere else in the app.”

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