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November 30, 2011 [ 0 Comments ]

Selling with Social Media 101

Posted by: Sonja Fridell
social selling graph

Tools Used by Inside Sales

 

Today, BrainSell and InsideView ran a webinar, Leveraging Social Media in SugarCRM. Nirav Bisarya, Channel Development Manager at InsideView, started off with a great overview of why sales people should leverage social data in their sales process.  Social tools in SugarCRM were also demonstrated.

Click here to view the recorded webinar. 

And what’s a webinar without an offer!

Now until December 7, if you sign on for SugarCRM or InsideView Team with BrainSell, you’ll get one month free!

Email sales@brainsell.net for more info

November 28, 2011 [ 0 Comments ]

Leveraging Social Media During Your Sales Process (guest post)

Posted by: Sonja Fridell
Tags:

Guest Blog! This week, Koka Sexton, Director of Social Strategy at InsideView graces the BrainSell Blog with his social wisdom. Later this week, Sexton will co-host a webinar with BrainSell on Social Media in SugarCRM. Sign up for the Nov. 30 webinar here. 

In order to be an effective sales person you have to be leveraging the Internet and social media to keep you connected to prospects. Sales intelligence is a driving force for sales teams trying to leverage all of the data about prospects and turn them into opportunities.

Social media and sales intelligence increases companies win rates of new business. Since driving more revenue is a cornerstone for companies, it shouldn’t be overlooked as a tool to enable your sales teams.

Closing deals with social intelligence

Social Media is the Key

There is too much information available online these days that a sales person is walking blind if they are not using it in some way. Sales prospecting lists for contact data is fine but it’s not very effective on a large scale. Gathering contact information is only the first step in an effective sales process. The real intelligence comes from contact data and the relevant information about that contact.

When a sales person understands the impact of having relevant information on their prospects being handed to them on a daily basis, they are able to decrease the amount of time spent researching information that can help. When acted on with social selling best practices, prospects will be highly engaged and you will close more deals.

What’s holding sales people back?

When it comes to doing pre-call research and getting some background on a prospect or company you are calling into, there is a lot of information gathered by just doing a Google search. The problem with this is there is very little context around the results. You can spend an hour digging through search results and other resources to get an idea of who the person is and what challenges their company is facing but you’re busy too and can’t justify a large amount of time to research to make a call that may only take 10-15 minutes. “Typically, there is a lot of knowledge out there,” says John Aiello, CEO of SAVO, in a video interview with Selling Power magazine publisher Gerhard Gschwandtner. “The gap is that people can’t find it.”

Sales Intelligence Drives the Conversation

As a sales person, there is no excuse any more for not knowing more about your prospects and the company you are calling into. Sales Intelligence tools enable you to have relevant information at your virtual fingertips that can be used to know in many cases exactly how to position your product or service. There are even free sales intelligence tools available that can help.

Sales people need intelligence to close more deals. Making that intelligence available in a way that sales can capture quickly and easy to find is a necessity. In an Accenture study of more than 1,000 managers in the United States and the United Kingdom, nearly 60 percent have to go to numerous sources to compile the information they need to do their jobs well. About the same number reported that information as poorly distributed across the organization.

Building your sales pipeline and increasing win rates is not magic. There is no secret code that needs to be cracked for success. All you need is more information and a better way of identifying what matters when you start making connections.

If you are interested in knowing more about how social media is being leveraged by sales people to build their pipelines and drive revenue growth, you shold register for the upcoming webinar on Nov. 30 at 1 pm est, Leveraging Social Media in SugarCRM.

Koka Sexton head shotAbout the author: Koka Sexton, Director of Social Strategy at InsideView, is one of the most recognized social experts in the technology industry. With ten+ years of sales experience and a passion for social media, Koka is the perfect evangelist for social selling, a topic that he promotes through national speaking engagements and InsideView’s newest social media endeavor: Social Selling University. Koka’s expertise extends beyond his endless knowledge of social networks into his skill at employing them to drive lead generation, create new opportunities, and engage customers

 

November 10, 2011 [ 0 Comments ]

5 Steps to Create a Killer Google+ Business Page

Posted by: Sonja Fridell

 

On HubSpot’s partner webinar this morning, they mentioned Google+ for business. This awesome feature was released this week and we encourage EVERY business to get on Google+ and make a page!

Google is master of the web and any valuable content that you get out there will create web traffic and if you have marketing automation going, that traffic can convert in to LEADS!

  1. Start by logging into your Gmail account. To be an admin and create a Google+ page, you need a gmail account. If you have a personal Google+ page, no worries, you can simply change from personal to business in a cool little tab. 
  2. Go to http://www.google.com/+/business/ and start the process! 
  3. Pick what kind of business you’d like to be categorized as. You can be a local business or place, Product or brand, Company, Arts or entertainment, or Other. 
  4. Google will walk you through what needs to be done, add profile info, pictures, links and start adding contacts to your circles! 
  5. PROMOTE. Now tell people about it! I tweeted ours, we’ll also put it on our homepage with the rest of our social symbols. 

Google+ is another awesome way to get valuable content out on the web, and connect with customers and prospects, and gain a reputation as a knowledgeable, reputable source.

Get Googling!!!

October 5, 2011 [ 0 Comments ]

BrainSell To Unveil SocialCRM Tool at Inbound Marketing Summit

Posted by: Sonja Fridell

BrainSell Technologies, a Gold SugarCRM Partner, will unveil a Social CRM tool at the Inbound Marketing Summit in Boston on Wednesday, September 14, 2011.

The tool allows SugarCRM data to be graphically displayed with connections and relationships, reinventing how companies market to their valuable network.

Companies can now identify trends in social CRM data, enabling them to target prospects and clients with hypersensitive marketing initiates. With the tool, influencers among social data information can be uncovered, allowing for brand ambassador nurturing. Imagine rewarding your biggest brand fans and having them spread your praise for them.

BrainSell explains the tool and their work with client, Media Star Promotions, in their latest case study, From the War Room to the Board Room: Repurposing a Threat-Analysis Tool to Pinpoint Sales Opportunities in SugarCRM. You can download the case study here.

sugarcrm spider graph, sugarcrm graph, socialcrm analysis, crm analysis tool

 

August 24, 2011 [ 0 Comments ]

Integrating Social Media with SugarCRM (webinar)

Posted by: Sonja Fridell

Sugar has thousands of cool apps, literally. One of our favorites is InsideView. It comes loaded up (free) with Sugar if you buy the latest version. It’s a cool little module that sits underneath contact details. InsideView pulls company info and puts it right under the contact record. Including people and their phone numbers and EMAIL addresses. InsideView isn’t just for Sugar, it plugs in with most CRM systems!

We’re putting on a webinar to show how it works, join us!

free marketing assessment

 

 

When: Wednesday, August 31, 2011, 1-2 pm EST

social crm

InsideView!

August 9, 2011 [ 0 Comments ]

Boston’s Inbound Marketing Summit- COUPON CODE!

Posted by: Sonja Fridell

Inbound marketing summit couponBrainSell and SugarCRM are exhibiting at this year’s Inbound Marketing Summit in Boston, September 14-15. We’re pretty pumped to be involved in such a hip event. And today, we discovered this half off coupon code on LinkedIn!

Here’s the info…

HubSpot is offering all Inbound Marketers 50% off the Inbound Marketing Summit in Boston September 14-15 .

This year’s event includes presentations by Dan Heath (author of Made to Stick), Ben Mezrich (author of Accidental Billionaires– the book that inspired the movie The Social Network), Guy Kawasaki, Chris Brogan, Clara Shih and more.

Inbound Marketers get 50% off using code: IMSLINK

Check out the agenda and register today: http://event.inboundmarketingsummit.com/boston/agenda.html

April 6, 2011 [ 1 Comments ]

You Know You’re Addicted to Twitter When… (cartoon)

Posted by: Sonja Fridell

Twitter Cartoon

November 18, 2010 [ 5 Comments ]

Is Live Chat Worth the Effort?

Posted by: kcook
live chat button

The button that is on our website. Pretty obvious isn't it?

We recently added a live chat client to our website. When ever I or Sonja are in the office, and able to engage in a chat, the software puts a button on the site. You can see the button here. It’s pretty obvious. In addition to the button, we can ‘push’ an invitation to people who are browsing the site.

It was my idea, I admit it. I thought it would be ‘da bomb’. The website would be a conduit for conversation. The application would get me talking to customers about our business software, and it would allow me to make them happier quicker and translate into more closed sales and happier customers.

That hasn’t happened.

Why not? Is live chat really not important? Maybe it isn’t important to the people who are looking at our website. (I thought it would be since people who visit brainsell.net probably have questions about business software. It’s not like BrainSell is a site people visit for entertainment)
Maybe people don’t really believe that live chat is really live. Maybe web users these days are so inured to anything that isn’t what they want that they just don’t see the buttons or the invitations. Maybe web users surf with blinders on.

I’d like to hear what you think.
Why isn’t anyone talking to me? Was it something I said?

November 18, 2010 [ 0 Comments ]

What’s New in Sugar 6.1

Posted by: Sonja Fridell
Tags:

Sugar has already made updates to their 6.0 release. There are some notable changes that we’re pretty excited about.

  • The iPhone App for Pro and Enterprise users! (you need to be on 6.1 to run the app)
  • Twitter feed on records
  • Support for 14 languages (including Spanish, Chinese, Russian, French…)
  • Calculated fields
  • The ability to use “not” in a search

We’ve heard a lot of excitement around the iPhone app, and right now, it’s FREE. So take advantage of it!

iphone for sugarcrmsugarcrm twitter feed

For more info on the new version, visit Sugar’s site.

October 13, 2010 [ 0 Comments ]

Using Google Places For Free Advertising

Posted by: Sonja Fridell

Wow. I’m so excited about Google Places that I’m blogging about it RIGHT AWAY. That doesn’t happen often. No sticky note to remind me on this one, it’s just too good.

Have you set your business up on Google Places yet? Do it right now if you haven’t. It’s free and easy. Google it!

You can tell people what you do, where you are, your hours, site, offerings, post your logo and best of all, COUPONS! You can link Google Ad Words to the coupons too. Here’s one I just set up. This is free, but it’s not very easy for people to find. When they find you through a google search, click on your “places” listing on the top of the page, they can see coupons in your listing.

If you want the coupon visible right from the Google search, you can pay for “Tags.” Like the one below.

Have you had any luck with Google Places Coupons? Or Tags?

google places tags

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