Salesforce.com Pricing

Salesforce.com is delivered solely as a SaaS offering. On the surface, there is only a simple, monthly subscription fee levied on a per-user basis. Salesforce Contact Manager and Group Edition are not considered as they cannot be used by more than five users. Salesforce’s subscription model means that these fees are charged annually. The breakdown of subscription list prices for the various Salesforce.com CRM editions is as follows:

Hidden Costs

Salesforce.com offering also have some hidden charges. For example, adding mobile access to the CRM system for users of Group, Professional and Enterprise editions costs an additional $50 per user, per month. Also, integration capabilities to popular products from technology providers such as SAP or Oracle can cost $12,000 a year. Remember, these additional prices are not one-time server fees— they are annual fees that must be paid each year in order to access  your data and CRM system in the manner you see fit.

SugarCRM Pricing

SugarCRM is offered under a subscription model, similar to Salesforce.com, but with some important differences. The subscription fee is inclusive of maintenance, but also includes mobile access, customization and integration capabilities. In short, SugarCRM aims to limit the “hidden fees” that some CRM providers do not include in their base license costs. In addition, Sugar can be deployed either as an On-Demand or SaaS deployment, or on the user’s own servers. Sugar is priced the same, regardless of deployment option.

Sugar comes in two editions: Professional and Enterprise.

Again, SugarCRM’s subscription fees are inclusive of basic support, maintenance, as well as mobile user access and complete access to integration tool kits.

For a deeper comparison of SFDC and Sugar, check out this free White Paper.