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May 28, 2010 [ 7 Comments ]

Is Blackberry Digging Its Own Grave?

Posted by: Jim Ward
Tags: , , , ,

blackberry cartoonprog·nos·ti·cate - To predict according to present indications or signs; foretell.

I’ve seen the future and I’m not sure I saw a Blackberry.

First, I’m not a technologist and can’t explain technical details of why the Blackberry may have already seen its best days, I’m simply a user. A long time user. And today in a mobile world it’s all about usability.   I’m also in the business of providing business technology: CRM (SalesLogix, SageCRM, ACT!, SugarCRM) and ERP software (Sage MAS 90, MAS 200, MAS 500, ACCPAC ERP, Acumatica). It’s clear that our clients and prospects are looking toward becoming increasingly mobile. Our software vendors are also gearing up for the mobility revolution.

In order to be a successful mobile user, the hardware needs to make using these applications, well, usable.  Having tried hardware like the iPad, Android and iPhone  and comparing those to using any of the Blackberry solutions, I fear Blackberry may not win this competition.

Does the Blackberry go the way of the Tyrannosaurus Rex? I think it does, unless RIM reinvents itself, and fast. I’d love to hear other thoughts on this so comment away.

April 8, 2010 [ 0 Comments ]

BrainSell & Harvard? Wicked!

Posted by: Sonja Fridell
Tags: , , ,

BrainSell Lectures at Harvard UniversityRoss Jones, VP of Sales Engineering at BrainSell, lectured at Harvard University’s Extension School of Management last month. Jones has been feature as a guest lecturer for three years at Harvard.

Jones’ lecture, The Need for CRM, is part of the graduate course, MGMT 6060 Customer Relationship Management. The course, led by Paul Olean, teaches how to develop a successful customer relationship management (CRM) program.

Jones’ two hour presentation addressed why CRM is needed in business, the benefits and implementation tactics. Jones also discussed why social media is now an invaluable facet of CRM.    

“Social media can no longer be ignored,” said Jones. “Using social media as a means of inbound marketing is a very cost-effective way of increasing sales. CRM can handle all the extra data that is a product of social media. It’s a win-win.”

Jones has been a VP with BrainSell for eight years and is an expert on CRM implementation and service. 

For more information on Harvard University’s graduate management program, visit the extension Website.

February 23, 2010 [ 2 Comments ]

SugarCRM on your iPhone?! Sweet.

Posted by: Sonja Fridell

SugarCRM mobile works with all smart phones and PDA's

 

That’s right. SugarCRM is even sweeter now that they have a mobile application. You can stay in the loop on any smart phone or PDA.

Don’t worry enterprise users, they haven’t forgotten about you. Work off of your phone when you’re on the go and Sugar will update when you’re back on the network.

We love the look and feel of this application!

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