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August 24, 2011 [ 0 Comments ]

Integrating Social Media with SugarCRM (webinar)

Posted by: Sonja Fridell

Sugar has thousands of cool apps, literally. One of our favorites is InsideView. It comes loaded up (free) with Sugar if you buy the latest version. It’s a cool little module that sits underneath contact details. InsideView pulls company info and puts it right under the contact record. Including people and their phone numbers and EMAIL addresses. InsideView isn’t just for Sugar, it plugs in with most CRM systems!

We’re putting on a webinar to show how it works, join us!

free marketing assessment

 

 

When: Wednesday, August 31, 2011, 1-2 pm EST

social crm

InsideView!

August 15, 2011 [ 0 Comments ]

44% Up, How Hubspot Grew Our Business

Posted by: Sonja Fridell

best marketing automationWe recently delved into the arena of Marketing Automation after internally experiencing the toils of keeping tabs on Form Submissions, Web Site Traffic, Drip Marketing, Lead Scoring, and the DREADED, building Landing Pages and FORMS.

Unbeknownst to me, all of those items fall under the management of several marketing automation software packages. And the research began! We found 3 leaders that fit our needs. They’re different, and fit a variety of companies marketing goals.

As Marketing Director at BrainSell, I was originally on the hunt for an INTERNAL product. It just so happened that we loved 3 of them so much that we’re now reselling them. We saw a rediculous jump in marketing success here by using these tools that it was a no-brainer to bring these tools to our customers. Really, we love this stuff!

So how did we do it? Grow our business 44% in one year? With VERY little investment? The story is kind of long, so this is the abridged version.

***Side note, because I know my call to action needs to be higher up in the post, Sign up HERE for a free session with one of our marketing gurus.

Jim Ward, BrainSell’s President, read the book Inbound Marketing. He listened to what their message and hired me, an ex-journalist, to create valuable content for our marketing operations. No problem. Then I realized that it was VERY difficult to get this valuable content OUT. I would write a white paper and then have to spend 2 hours building a landing page from scratch (I’m a writer, not a programer). Putting a form on it for download, and putting the link up all over social media. I was SPENT. I hated this process and knew there must be a better way.

There was!

First I found Hubspot, mostly because Jim made me read Inbound Marketing, and the authors invented Hubspot. With Hubspot, I was able to create my content and have a FAST way of getting it out there. There is a landing page builder with FORMS that send people automated emails! And those leads are stored in Hubspot, and can be synced with CRM for follow ups. It will tell you if a visitor has returned to the site, and handle drip marketing, so once that visitor returns, they can get an automated teaser email.

Hubspot also tells brings your social media to one page. I was able to see what was trending in our industry and respond to Twitter posts right from Hubspot.

It made everything very VISUAL. I finally saw what was working. Our organic search traffic was up because of all of my white papers, and Hubspot told me that with their traffic source feature. About 9 months ago, we DROPPED PPC adds. And our web traffic kept going up. Up 120% year of year, in fact.

Hubspot guided me through my marketing education. And it was a lot easier than going back to grad school! I knew how to create the content, but just needed some help getting it out there. That’s where Hubspot shines.

Some companies already have expert marketers. They might need less social media guidance and more help on segmenting all of their incoming leads, to market to them correctly. That’s where those other 2 products come in.

I searched for more “bottom of funnel” tools for our clients who had the marketing mostly figured out. Pardot and Net-Results were clear leaders. They integrated with our client’s CRMs (MSCRM, SalesLogix, SageCRM, Salesforce, Sugar), they are easy to use, and they are VERY good at things that Hubspot does on a lighter level.

Pardot: Great landing page builder, more detailed drip capabilities than Hubspot, on-screen visitor alerts, superior reporting tool, superior lead scoring.

Net-Results: The only mar-automation company with a SalesLogix integration, industry leader on SEGMENTING leads (example: any lead who spent more than 32 seconds on 4 pages gets this drip email), great drag and drop campaign building UI.

This warrants a new white paper! So look for that soon (-=

We love talking about this stuff and want to tell you how to do what we’ve done. Sign up here for a free one on one to asses your current marketing opps. We speak from experience. Trust me.

free marketing assessment

 

August 9, 2011 [ 0 Comments ]

Boston’s Inbound Marketing Summit- COUPON CODE!

Posted by: Sonja Fridell

Inbound marketing summit couponBrainSell and SugarCRM are exhibiting at this year’s Inbound Marketing Summit in Boston, September 14-15. We’re pretty pumped to be involved in such a hip event. And today, we discovered this half off coupon code on LinkedIn!

Here’s the info…

HubSpot is offering all Inbound Marketers 50% off the Inbound Marketing Summit in Boston September 14-15 .

This year’s event includes presentations by Dan Heath (author of Made to Stick), Ben Mezrich (author of Accidental Billionaires– the book that inspired the movie The Social Network), Guy Kawasaki, Chris Brogan, Clara Shih and more.

Inbound Marketers get 50% off using code: IMSLINK

Check out the agenda and register today: http://event.inboundmarketingsummit.com/boston/agenda.html

April 14, 2011 [ 0 Comments ]

Sugar Ramps Up Social CRM Integration

Posted by: Kellie Pitt
Tags: , , , ,

SugarCRM announced it has extended the capabilities of its mobile apps, deepened its relationship with IBM, and acquired iExtensions CRM.

SugarCRM has extended the capabilities of its social customer relationship management (CRM) software through new integration with applications from a bevy of industry heavyweights — including expansion of the company’s partnership with IBM, as well as SugarCRM’s acquisition of iExtensions CRM from iEnterprises, adding BlackBerry and Droid Mobile applications to its list of offerings. The announcements were made during the annual SugarCon conference last week.

President and CEO Jim Ward was interviewed about Sugar’s newest developments.

BrainSell was given the MVP and 2x 2010 awards at SugarCon 2011, for going above and beyond Sugar’s expectations and more than doubling their business in 2010. Read about it here.

To know more about Sugar’s latest developments and read the entire interview with Jim Ward, click here!

April 6, 2011 [ 1 Comments ]

You Know You’re Addicted to Twitter When… (cartoon)

Posted by: Sonja Fridell

Twitter Cartoon

January 11, 2011 [ 0 Comments ]

SugarCRM Training In Spanish, Si!

Posted by: Sonja Fridell
Tags:

BrainSell now offers SugarCRM training en Espanol! Sugar is a multilingual, open source CRM system that is gaining huge popularity. Because of its multilingual capabilities, BrainSell has had an uptick in requests for training sessions in different languages, especially Spanish.

Training sessions are usually done online and are personalized for exactly what you’d like to learn. In Spanish or English. Trainings are tailored for either end users or administrators.

Get a quote today for you training in Spanish or English!

SugarCRM spanish training

November 18, 2010 [ 5 Comments ]

Is Live Chat Worth the Effort?

Posted by: kcook
live chat button

The button that is on our website. Pretty obvious isn't it?

We recently added a live chat client to our website. When ever I or Sonja are in the office, and able to engage in a chat, the software puts a button on the site. You can see the button here. It’s pretty obvious. In addition to the button, we can ‘push’ an invitation to people who are browsing the site.

It was my idea, I admit it. I thought it would be ‘da bomb’. The website would be a conduit for conversation. The application would get me talking to customers about our business software, and it would allow me to make them happier quicker and translate into more closed sales and happier customers.

That hasn’t happened.

Why not? Is live chat really not important? Maybe it isn’t important to the people who are looking at our website. (I thought it would be since people who visit brainsell.net probably have questions about business software. It’s not like BrainSell is a site people visit for entertainment)
Maybe people don’t really believe that live chat is really live. Maybe web users these days are so inured to anything that isn’t what they want that they just don’t see the buttons or the invitations. Maybe web users surf with blinders on.

I’d like to hear what you think.
Why isn’t anyone talking to me? Was it something I said?

November 18, 2010 [ 0 Comments ]

What’s New in Sugar 6.1

Posted by: Sonja Fridell
Tags:

Sugar has already made updates to their 6.0 release. There are some notable changes that we’re pretty excited about.

  • The iPhone App for Pro and Enterprise users! (you need to be on 6.1 to run the app)
  • Twitter feed on records
  • Support for 14 languages (including Spanish, Chinese, Russian, French…)
  • Calculated fields
  • The ability to use “not” in a search

We’ve heard a lot of excitement around the iPhone app, and right now, it’s FREE. So take advantage of it!

iphone for sugarcrmsugarcrm twitter feed

For more info on the new version, visit Sugar’s site.

October 13, 2010 [ 0 Comments ]

Using Google Places For Free Advertising

Posted by: Sonja Fridell

Wow. I’m so excited about Google Places that I’m blogging about it RIGHT AWAY. That doesn’t happen often. No sticky note to remind me on this one, it’s just too good.

Have you set your business up on Google Places yet? Do it right now if you haven’t. It’s free and easy. Google it!

You can tell people what you do, where you are, your hours, site, offerings, post your logo and best of all, COUPONS! You can link Google Ad Words to the coupons too. Here’s one I just set up. This is free, but it’s not very easy for people to find. When they find you through a google search, click on your “places” listing on the top of the page, they can see coupons in your listing.

If you want the coupon visible right from the Google search, you can pay for “Tags.” Like the one below.

Have you had any luck with Google Places Coupons? Or Tags?

google places tags

July 28, 2010 [ 30 Comments ]

Calling all Hubspot users! Is it worth it?

Posted by: Sonja Fridell
Tags: ,

hubspotBeing a very cutting-edge software business, it was natural for us to get immersed in social media. However, we quickly found ourselves missing some vital links in our social media routine/adventures. The blog gets LOTS of hits, but from who and how do they find it? Are they potential leads? Gallivanting on our web site without leaving a trace behind? The idea has un-nerved some of us.

So we’ve tried several different programs to convert those visitors to live leads.

Hubspot was first. I liked it, but didn’t completely understand the value. We already track our analytics through Google, retweets and mentions are easy to find. I couldn’t grasp why we should spend $9000 a year on a tool that aggregates what I already do for free. Sure, it will save us time, but not $9k of time.

The real value of Hubspot is in it’s landing page builder. So what if people are looking at your blog, you need them to fill out a form. My Hubspot consultant didn’t concentrate on this feature, and that’s where she lost the sale. I know how amazing landing pages can be. Offer a free white paper and watch the names filter in. Then nurture that lead and hope it converts.

LeadLander was next. It’s a neat tool, but incomplete. LeadLander tracks visitors IP address when they’re on your site and creates a list of those addresses. They’re names of companies, not people. Neat, but then what? It’s a HUGE tease to see a company come back again and again and not convert them. That’s where landing pages come in. You need conversion tools that are tempting and easy to use.

Lead Lander is over $1000 per year. Not bad, but I’d rather get forms filled out than see who’s playing on my site. Plus, Hubspot tracks companies that visit your site anyway.

Is $9000 worth it? What kind of returns can you expect if executed correctly?

Calling all Hubspot users!!! Is it worth it?

UPDATE: Download the Product Comparison checklist: Hubspot vs. Pardot 

We’ve been getting requests for product comparisons, so there you go! More to come (-=

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