Last updated August 10, 2015 –
SugarCRM is the most popular CRM to compare versus Salesforce. Sugar became the arch-nemesis of Salesforce by having similar features and a lower price tag. Salesforce is still the industry standard, but if you look at what each platform is capable of, they’re not all that different. SugarCRM now has many more enterprise level clients with thousands of users per instance. Make no mistake though, Salesforce is still a super solid product. Although Sugar doesn’t have the name recognition Salesforce has, it is capable of almost every feature that the “Cadillac” (Salesforce) is capable of.
We’ve created a fresh Salesforce vs. Sugar Comparison Chart for 2015.
Here is a video of our latest versus webinar recorded on August 5, 2015 –
1. SugarCRM / Salesforce Features —
Customizable Deployment Capabilities – With SugarCRM 7.6, you can drag and drop modules around to customize them and resize any available columns. With Salesforce, modules are controlled from behind the scenes from the admin panel. SugarCRM is open-source, meaning that any developer has access to the source code Sugar is built on (thus they can develop the source code). Developers can create their own integrations in PHP with Sugar (the web’s most-taught language). Meanwhile, although Salesforce can be just as customized, it is not open-source and is written in APEX (a proprietary language). This means that a much smaller group of developers can customize Salesforce (only those that know APEX), making a customized deployment much more affordable in Sugar. Creating APIs in Salesforce can only be done within the parameters of their closed-source language.
2. Mobile Editions —
Salesforce behaves a bit better than Sugar in their mobile editions, which you would expect for a higher cost. Sugar’s mobile client is not as good as Salesforce, but because it is lightweight (written in PHP), it can be used on any mobile device and is completely free of charge. We’re still going to give Salesforce the edge on mobile clients, but at an extremely high cost.
4. Salesforce vs. SugarCRM Pricing —
SugarCRM Professional Edition = $40/user/month
Salesforce Professional Edition = $125/user/month
SugarCRM Enterprise Edition = $65/user/month
Salesforce Enterprise Edition = $125/user/month
Download our SugarCRM vs. Salesforce.com White Paper Here
Salesforce and Sugar differ in deployment in that Salesforce is deployed in a single-tenant fashion (everyone uses one URL), while SugarCRM is a multi-tenant architecture, meaning everyone gets their own URL to log into. There’s no real advantage to this, but because Sugar is multi-tenant, it can be deployed on an individual basis, and thus can be deployed on-premise. Salesforce can only be hosted in a single-tenant cloud, making it impossible to ever own the software yourself.
One nice thing about Salesforce being deployed in single-tenant environment is that everyone is updated at the same time, so it behaves like an ever-changing product. SugarCRM updates are automatic as well, but the updates are far more infrequent than Salesforce, happening once or twice a year instead of daily like Salesforce.