Versus Salesforce, SugarCRM is a super-comparable product. More and more, Sugar is rapidly becoming the arch-nemesis of Salesforce. So how is SugarCRM the yin to Salesforce’s yang? Well, first and foremost, you have to look at what the software is capable of. Most people know Salesforce as the “Cadillac” of CRM systems. Although Sugar doesn’t have the name recognition Salesforce has, it is capable of almost every feature that the “Cadillac” (Salesforce) is capable of. For more information, download our complete SugarCRM vs. Salesforce comparison guide.
1. SugarCRM / Salesforce Features —
Customizable Deployment Capabilities – With SugarCRM, you can drag and drop modules around to customize them. With Salesforce, modules are controlled from behind the scenes from the admin panel. SugarCRM is open-source, meaning that any developer has access to the source code Sugar is built on (thus they can develop the source code). Developers can create their own integrations in PHP with Sugar (the web’s most-taught language). Meanwhile, although Salesforce can be just as customized, it is not open-source and is written in APEX (a proprietary language). This means that a much smaller group of developers can customize Salesforce (only those that know APEX), making a customized deployment much more affordable in Sugar. Creating APIs in Salesforce can only be done within the parameters of their closed-source language.
2. SugarCRM / Salesforce Mobile Editions —
Salesforce behaves a bit better than Sugar in their mobile editions, but at a tremendous cost. Salesforce Mobile is $100 / per user / per month! That’s more than double the cost of SugarCRM professional as a whole. Sugar’s mobile client is not as good as Salesforce, but because it is lightweight (written in PHP), it can be used on any mobile device and is completely free of charge (a real bargain). We’re still going to give Salesforce the edge on mobile clients, but at an extremely high, almost laughable cost.
3. Deployment Method —
Salesforce and Sugar differ in deployment in that Salesforce is deployed in a single-tenant fashion (everyone uses one URL), while SugarCRM is a multi-tenant architecture, meaning everyone gets their own URL to log into. There’s no real advantage to this, but because Sugar is multi-tenant, it can be deployed on an individual basis, and thus can be deployed on-premise. Salesforce can only be hosted in a single-tenant cloud, making it impossible to ever own the software yourself.
One nice thing about Salesforce being deployed in single-tenant environment is that everyone is updated at the same time, so it behaves like an ever-changing product. SugarCRM updates are automatic as well, but the updates are far more infrequent than Salesforce, happening once or twice a year instead of daily like Salesforce.
4. Pricing —
SugarCRM Professional Edition = $40/user/month
Salesforce Enterprise Edition = $125/user/month
SugarCRM Enterprise Edition = $60/user/month
Salesforce Performance Edition = $300/user/month
Download our SugarCRM vs. Salesforce.com White Paper Here