We often have prospects ask us about differences in products. One that comes up a lot is Sugar vs MicrosoftCRM. So here’s a proper white paper on the differences.
Some main things…
You can own MSCRM or “rent” it as a SaaS, you can’t own Sugar
Sugar has way more 3rd party apps than MSCRM
Customizations are limited in MSCRM on demand, you can make unlimited customizations in Sugar
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Pingback by Tweets that mention Sugar vs MicrosoftCRM White Paper | CRM & ERP software experts | BrainSell -- Topsy.com — February 9, 2011 @ 4:26 am
Something to mention, since the Nov 2009 update the pricing for the CRM Online subscription has been simplified to one version and one price point. There is further integration with existing Microsoft technologies and more options for 3rd party add-ins with the recent release of MS CRM 2011. This link will give you more details: http://smb.ms/OutreacheMPSH
Regards,
Jodi E.
Microsoft SMB Outreach Team
msftoft@microsoft.com
Comment by jodie_microsoft_smb — February 9, 2011 @ 8:11 pm
Thank you Jodie! We’ll update the paper with those changes.
Comment by Sonja Fridell — February 14, 2011 @ 1:54 pm