We keep hearing the phrase “social CRM.” It has been an abstract concept, something for techies and thinkers to debate. That’s no longer the case. Here at BrainSell, when Social CRM comes up, I will defer to products like Qontext and Chatter for an explanation.
Recently, Salesforce.com made a nice addition to their powerful CRM tool; Chatter. It’s a collaboration tool for CRM users. It has features that are found in Facebook. Like “following” someone or something, such as a project, group, person or conversation. You can also share files with users easily.
Just a few months after Chatter was unveiled, Sugar shot back with a seamless integration with Qontext, a very Chatter-like tool.
Qontext For SugarCRM provides a social platform for SugarCRM users to collaborate with people at work from right within SugarCRM.
When Qontext is installed, it appears as a module on screen (see pic below). You can post messages within an opportunity, post files, assign activities, follow conversations and more.
There’s a free edition of Qontext (we’re using it at BrainSell and it’s very cool). You get a few more bells and whistles with the paid version, and support. More info on pricing can be found on their site.
Download Qontext for Sugar, FREE, Here!
We definitely dig it!
Qontext integrated with SugarCRM
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