Microsoft Dynamics CRM vs. SugarCRM Comparison Overview:
1. Microsoft Dynamics CRM — As an overview, Microsoft Dynamics CRM has more total users compared to SugarCRM and has a large niche following (7 percent of total CRM market share according to Forbes). Although it lacks diversity of third party integration plugins (APIs), Dynamics CRM does seamlessly integrate with all Microsoft products. According to G2Source, Dynamics CRM has a larger average client size than SugarCRM (39 percent mid-market users), but is a comparably scalable system. Graphically speaking, Microsoft has done a good job in recent years improving the interface and dashboards to be more user friendly. For a full comparison between Dynamics CRM and SugarCRM, download our comparison guide for both software platforms.
Dashboard Sample — Dynamics CRM
2. SugarCRM — In comparison to Dynamics CRM, SugarCRM is used slightly more by small to mid-sized businesses (37 percent small businesses according to G2 Source). Although Sugar is utilized heavily by the smaller market, it is a great option in delivering ERP, marketing automation and email integration. We at BrainSell have even created our own Outlook integration for SugarCRM — BrainLink. Compared to Dynamics CRM, Sugar is also less expensive. For a full pricing comparison, download our comparison guide. As you can see, Microsoft Dynamics dashboard is graphically similar to SugarCRM (pictured below), and both allow for dashlet customization.
Dashboard Sample — SugarCRM
Covered in our Microsoft Dynamics CRM vs. SugarCRM Comparison Guide:
- On-premise vs. Cloud hosting — is the CRM typically supported on-premise, or is it typically held in the cloud?
- Average time to go live with the software — how long does the software take to implement?
- Licensing costs/Price per user — how much does Dynamics CRM cost compared to SugarCRM?
- Screenshot Comparison — what kind of graphical interface do the software platforms have? Is one better than the other?
Powerful SugarCRM/Outlook Integration with BrainLink, a plugin by BrainSell:
Looking for a SugarCRM integration plugin for MS Outlook? We’ve just launched our latest product — BrainLink integration plugin. BrainLink offers full, bi-directional synchronization of SugarCRM accounts, opportunities, contacts, calendars, leads and more. BrainLink integrates seamlessly in under five minutes with your MS Outlook and Exchange.
1. Bi-directional integration of contacts:
Up until this point, there has not been a powerful email integration app for Sugar that would send information back-and-forth between the CRM and Outlook. BrainLink performs like a native feature of Outlook, and is a natural extension of the software. Best of all, BrainLink is affordable and is also available for Outlook Exchange at a very affordable cost.
BrainLink integration plugin is available in two formats:
SugarCRM/Outlook Desktop integration plugin: $10/Per user/Per Month
SugarCRM/Outlook Exchange integration plugin: $12/Per user/Per Month
Both BrainLink options come with full, award-winning offline support by BrainSell.
How BrainLink integrates with your SugarCRM and Outlook:
View and interact with key SugarCRM data directly from within Outlook. Take immediate actions upon receiving or responding to emails from contacts / leads. Automatically sync Outlook’s calendar with SugarCRM and archive meetings to their respective contacts and accounts records. Increase your productivity by not having to switch back and forth between Outlook and SugarCRM. You can now sync contacts to SugarCRM directly through Outlook. You may also sync selected accounts and lead data to new and existing accounts.
2. Consolidated segmentation:
BrainLink SugarCRM/MS Outlook Integration Features:
- Supports both Office Desktop & Office Exchange (online) users.
- Supports on-premise and cloud-hosted Outlook.
- Supports Exchange 2007, 2010, 2013 and Office 365.
- BrainLink centralizes configuration & administration of data and contacts.
- Configure the level of migration autonomy — only migrate manually or migrate all your contacts automatically.
- Archive emails received or sent to/from SugarCRM contacts.
- Sync meetings/calendar with SugarCRM.
3. BrainLink “Sync Page”:
It can be difficult to make a clean comparison between QuickBooks Enterprise vs. Sage 100/300. Modern ERP software like Sage has many additional benefits aside from standard accounting software like QuickBooks. If you’re using QuickBooks (especially the Enterprise edition) to write checks and create journal entries, yet find yourself using a separate program to report on finances or import data, you may want to consider an ERP system like Sage 100/300.
Increased functionality is just one of the differences between standard accounting software like QuickBooks and true ERP software like Sage 100/300.
ERP software processes work orders, billing of materials and performs inventory services in addition to everyday accounting activities.
When comparing QuickBooks vs. Sage, it’s also important to know the licensing differences. Sage 100 and 300 offer cloud-hosted and subscription-based systems (pay-per-user/per year), while QuickBooks Enterprise is primarily hosted and owned by the user. You’ll still have to pay for additional QuickBooks features at the time of purchase, but ERP software has even more functionality options and thus still tends to be more expensive. To find out how much each solution costs and which one is right for your business, download the chart below from our landing page.
Comparison Chart: Quickbooks Enterprise vs. Sage 100/300 ERP:
Detailed in the downloadable chart:
- Ideal user size of QuickBooks and Sage
- Multi-currency capabilities
- Cloud or server based?
- Multi-language capabilities
- Mobile capabilities
- Cost and Pricing
- Integration Capabilities
CRM solutions comparisons usually have an excel-style chart to display differences between CRM platforms. Instead of that, we’ve developed a matrix to highlight strong points between solutions providers. The chart isn’t intended to favor one suite of CRM software over another, but rather to compare strengths and weaknesses of each solution. Because CRM systems vary in price, you can save yourself money by only paying for the features you need.
We compare the top 10 CRM solutions in this downloadable comparison matrix:
Criteria for this CRM solutions chart focuses on two key comparison metrics:
1. Primary Features: Is the CRM solution’s strength purely contact management, or is it capable of heavy integration with your ERP (accounting) and marketing automation systems?
If you don’t need your CRM to perform marketing functions (such as email blasting) you may want to focus on software that is purely contact-based. Conversely, if you have certain integration requirements (i.e, your CRM must integrate with Quickbooks) you may require a more robust solutions package.
2. Price Range/Typical User Size: Is the CRM solution best for small businesses, or is it capable of supporting an enterprise-level business? What about the mid-market?
This is another very important portion of choosing a CRM solution. Usually, the larger the typical company user size, the more expensive the software solution tends to be.
Solutions compared in the downloadable chart:
- Salesforce CRM
- Microsoft Dynamics CRM
- Act! CRM